Introduction

Welcome to Cruis. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Application or when you choose to participate in various activities related to the Application, such as booking a service.
• OAuth Provider Data: If you choose to log in using a third-party provider like Google, we may receive personal information from that provider, such as your name, email address, and profile picture. The information we receive depends on your privacy settings with that provider.
• Vehicle Information: We collect details about your vehicle, such as year, make, model, and trim, to provide you with accurate service information and maintain your service history.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your account.
• Email you regarding your account or appointments.
• Process payments and refunds.
• Send you service reminders and updates via SMS (if you opt-in).
• Improve our Application and services.

Disclosure of Your Information

We do not share your information with third parties for marketing purposes. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe) and communications delivery (e.g., Twilio, SendGrid).

Messaging Policy (SMS)

At Cruis, we use text messages to provide you with important information about your service appointments. This includes booking confirmations, reminders, and updates on your mechanic's arrival.

By providing your mobile phone number and opting in, you consent to receive automated and personalized text messages from us (Cruis). We will be sending you booking reminders.

Message Frequency

Message frequency will vary based on your appointment schedule and service status.

Rates & Charges

Message and data rates may apply. Please check with your carrier for any charges that may apply.

Help & Opt-Out

You can opt-out of receiving text messages at any time by replying “STOP” to any message you receive from us. For help or more information, reply “HELP” to any message.

Privacy

Your privacy is important to us. Your phone number and messaging history will not be shared with any third parties, except our texting service provider for the purpose of sending you these messages.

Official Policy Document

For a complete overview of our messaging practices, legal terms, and your rights, please review our official policy document.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@cruis.app